Tatoma B.V. Terms of Service

Last updated: March 2026

These Terms of Service ("Terms") govern your access to and use of the services, websites, and applications (collectively, the "Services") provided by Tatoma B.V. ("Tatoma", "we", "us", or "our"), a company registered in the Netherlands.

By accessing or using our Services, you agree to be bound by these Terms. If you are using the Services on behalf of an organization, you agree to these Terms on behalf of that organization and represent that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you may not access or use our Services.

1. Definitions

  • "Account" means the account you create to access and use the Services.
  • "Organization" means the company, business, or other legal entity that you represent when using the Services.
  • "User" means any individual who accesses or uses the Services through an Account.
  • "User Content" means any content, data, or materials that you or your Users upload, submit, or create through the Services.
  • "Subscription" means the paid plan that grants you access to the Services.

2. Eligibility

2.1 Age Requirement

The Services are intended for business use only. You must be at least 18 years of age to use the Services. By using the Services, you represent and warrant that you are at least 18 years old.

2.2 Authority

If you are using the Services on behalf of an Organization, you represent and warrant that:

  • You have the legal authority to bind that Organization to these Terms
  • You agree to these Terms on behalf of that Organization
  • References to "you" in these Terms refer to both you individually and the Organization

2.3 Account Registration

To access certain features of the Services, you must register for an Account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your Account information
  • Keep your login credentials secure and confidential
  • Notify us immediately of any unauthorized access to your Account
  • Accept responsibility for all activities that occur under your Account

3. Description of Services

Tatoma provides a suite of business productivity and AI-powered tools, including but not limited to:

  • Client Portal: Client management and collaboration platform
  • Academy: Educational resources and learning management
  • Cards: AI-powered workflow automation tools
  • Prompts: AI prompt structuring and optimization
  • Library: Prompt library and organization tools
  • Hub: Central navigation and app management

The specific features available to you depend on your Subscription plan.

4. Subscriptions and Payment

4.1 Subscription Plans

Access to the Services requires a paid Subscription. We offer various Subscription plans with different features and pricing. Details of available plans are provided on our website or through direct communication.

4.2 Payment Terms

  • All fees are quoted and payable in Euros (EUR) unless otherwise specified
  • Subscription fees are billed in advance on a monthly or annual basis, depending on your chosen plan
  • You authorize us to charge your designated payment method for all applicable fees
  • All fees are non-refundable except as expressly stated in these Terms or required by applicable law

4.3 Price Changes

We reserve the right to modify our pricing at any time. Price changes will:

  • Be communicated to you at least 30 days before taking effect
  • Apply to your next billing cycle after the notice period
  • Not affect the current billing period

4.4 Taxes

All fees are exclusive of applicable taxes (including VAT). You are responsible for paying all taxes associated with your use of the Services, except for taxes based on our net income.

4.5 Late Payment

If payment is not received when due:

  • We may suspend or terminate your access to the Services
  • We may charge interest on overdue amounts at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower
  • You will be responsible for all costs of collection, including reasonable legal fees

5. User Content

5.1 Ownership

You retain all ownership rights in your User Content. These Terms do not grant us any ownership rights to your User Content.

5.2 License Grant

By uploading, submitting, or creating User Content through the Services, you grant Tatoma a worldwide, non-exclusive, royalty-free license to:

  • Store, host, and backup your User Content
  • Display your User Content to you and those you authorize
  • Process your User Content as necessary to provide the Services
  • Use your User Content to improve and develop the Services (in anonymized, aggregated form only — this expressly excludes the use of your User Content to train or fine-tune AI models)

This license continues for as long as your User Content is stored on our systems and terminates when you delete your User Content or your Account, except for:

  • Backup copies retained for a reasonable period
  • User Content shared with others who have not deleted it
  • Anonymized, aggregated data derived from your User Content

5.3 User Content Responsibilities

You are solely responsible for your User Content. You represent and warrant that:

  • You own or have the necessary rights to your User Content
  • Your User Content does not violate any third party's intellectual property or privacy rights
  • Your User Content complies with these Terms and all applicable laws

5.4 Content Shared Within Organizations

When you share User Content within your Organization through the Services, other authorized Users in your Organization may view, copy, and use that content according to your Organization's internal policies.

6. Acceptable Use

6.1 Permitted Use

You may use the Services only for lawful business purposes in accordance with these Terms.

6.2 Prohibited Conduct

You agree not to:

Illegal Activities

  • Use the Services for any illegal purpose or in violation of any laws
  • Transmit content that is unlawful, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable
  • Violate any third party's intellectual property, privacy, or other rights

Security Violations

  • Attempt to gain unauthorized access to the Services or related systems
  • Interfere with or disrupt the Services or servers/networks connected to the Services
  • Circumvent, disable, or interfere with security features of the Services
  • Use any automated means (bots, scrapers, etc.) to access the Services without our written permission

Service Abuse

  • Resell, sublicense, or redistribute the Services without authorization
  • Use the Services to send spam or unsolicited communications
  • Impersonate any person or entity
  • Upload viruses, malware, or other malicious code

AI Feature Misuse

  • Use AI features to generate content that violates applicable laws
  • Attempt to extract or reverse-engineer AI models or training data
  • Use AI-generated outputs in ways that could cause harm to individuals or groups
  • Misrepresent AI-generated content as human-created where such distinction is material

6.3 Enforcement

We reserve the right to investigate and take appropriate action against violations of this section, including:

  • Removing or disabling access to content
  • Suspending or terminating Accounts
  • Reporting violations to law enforcement authorities

6.4 Fair Use Policy

Our Services are designed for normal business use and come with generous usage allowances suited to typical business workflows. We aim to provide ample capacity so that fair use limits are never a concern for the vast majority of users.

To ensure a reliable and equitable experience for all users:

  • AI-powered features (Cards, Prompts, content generation), file storage, and API access are subject to fair use guidelines
  • We implement rate limiting and usage monitoring to protect the stability and performance of our Services for all users
  • If we determine that usage significantly exceeds what we consider fair use — for example, through excessive automated requests or resource consumption far beyond normal business patterns — we will contact your Organization's administrators to discuss the situation before taking any restrictive action
  • We will not throttle, restrict, or suspend access without prior notice to your Organization, except where immediate action is strictly necessary to protect the integrity of our Services or other users

7. Artificial Intelligence Features

7.1 AI-Powered Services

Certain features of our Services use artificial intelligence and machine learning technologies provided by third-party providers. These features are designed to assist you but are not infallible.

7.2 No Guarantee of Accuracy

AI-generated content:

  • May contain errors, inaccuracies, or inappropriate content
  • Should be reviewed and verified before use in critical applications
  • Does not constitute professional advice (legal, medical, financial, or otherwise)
  • Is provided "as is" without warranties of accuracy or fitness for any purpose

7.3 Your Responsibility

You are solely responsible for:

  • Reviewing and verifying AI-generated content before use
  • Ensuring AI-generated content complies with applicable laws and regulations
  • Any decisions or actions taken based on AI-generated content

7.4 Data Processing

Your inputs to AI features may be processed by third-party AI providers. Please refer to our Privacy Policy for details on how this data is handled. We do not use your inputs, outputs, or any other User Content to train or fine-tune AI models — neither our own nor those of any third-party provider. This commitment applies regardless of any other license granted under these Terms.

8. Intellectual Property

8.1 Our Intellectual Property

The Services, including all software, designs, text, graphics, logos, and other content (excluding User Content), are owned by Tatoma or our licensors and are protected by intellectual property laws.

8.2 Limited License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes during your Subscription term.

8.3 Restrictions

You may not:

  • Copy, modify, or create derivative works of the Services
  • Reverse engineer, decompile, or disassemble the Services
  • Remove or alter any proprietary notices on the Services
  • Use our trademarks, logos, or branding without written permission

8.4 Feedback

If you provide suggestions, ideas, or feedback about the Services ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate that Feedback into our Services without obligation to you.

9. Third-Party Services

9.1 Integrations

The Services may integrate with or link to third-party services (such as Notion, Google Drive, or authentication providers). Your use of such third-party services is governed by their respective terms and privacy policies.

9.2 No Endorsement

We do not endorse and are not responsible for third-party services. Your interactions with third-party services are solely between you and the third party.

10. Confidentiality

10.1 Confidential Information

Each party agrees to keep confidential any non-public information disclosed by the other party that is designated as confidential or that reasonably should be understood to be confidential.

10.2 Exceptions

Confidentiality obligations do not apply to information that:

  • Is or becomes publicly available through no fault of the receiving party
  • Was rightfully known before disclosure
  • Is independently developed without use of confidential information
  • Is rightfully obtained from a third party without restriction

11. Term and Termination

11.1 Term

These Terms remain in effect while you use the Services.

11.2 Termination by You

You may terminate your Account at any time by:

  • Contacting us at the email address provided below
  • Using Account cancellation features (if available)

Upon termination:

  • Your right to use the Services immediately ceases
  • You remain responsible for any fees incurred before termination
  • We may retain your data as described in our Privacy Policy

11.3 Termination by Us

We may suspend or terminate your access to the Services:

  • Immediately, if you breach these Terms
  • Upon 30 days' notice for any reason
  • Immediately, if required by law or to prevent harm to other users

11.4 Effect of Termination

Upon termination:

  • All licenses granted to you under these Terms immediately terminate
  • You must cease all use of the Services
  • We may delete your User Content after a reasonable retention period (typically 30 days)
  • Sections that by their nature should survive termination will survive (including Sections 5.2, 8, 10, 12, 13, 14, and 15)

12. Disclaimers

12.1 "As Is" Basis

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

12.2 No Guarantee

We do not warrant that:

  • The Services will meet your requirements
  • The Services will be uninterrupted, timely, secure, or error-free
  • The results from using the Services will be accurate or reliable
  • Any errors in the Services will be corrected

12.3 Not for Mission-Critical Use

The Services are not designed or intended for use in mission-critical systems or processes where failure could result in risk to life, personal safety, or significant financial loss. You should not rely on the Services — including AI-generated outputs — as a primary or sole component of critical business processes, medical or safety systems, financial trading, or any application where downtime or inaccurate output could cause material harm. The Services are intended to augment and support your workflows, not to replace professional judgement or serve as a single point of dependency.

12.4 Beta Features

Features designated as "beta" or "preview" are provided for evaluation purposes and may be modified or discontinued at any time without notice.

13. Limitation of Liability

13.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL TATOMA, ITS AFFILIATES, DIRECTORS, EMPLOYEES, OR LICENSORS BE LIABLE FOR:

  • Any indirect, incidental, special, consequential, or punitive damages
  • Any loss of profits, revenue, data, or business opportunities
  • Any damages arising from your use of or inability to use the Services

13.2 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF:

  • The amounts you paid to us in the 12 months preceding the claim, or
  • One hundred Euros (€100)

13.3 Basis of the Bargain

The disclaimers and limitations in this section reflect a reasonable allocation of risk and are a fundamental basis of the agreement between you and Tatoma.

14. Indemnification

You agree to indemnify, defend, and hold harmless Tatoma and its affiliates, directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:

  • Your use of the Services
  • Your User Content
  • Your violation of these Terms
  • Your violation of any third-party rights

15. Governing Law and Disputes

15.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the Netherlands, without regard to conflict of law principles.

15.2 Jurisdiction

Any disputes arising from or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of Amsterdam, the Netherlands.

15.3 EU Consumer Rights

If you are a consumer in the European Union, you may also have rights under mandatory consumer protection laws of your country of residence. Nothing in these Terms affects those rights.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Tatoma regarding the Services.

16.2 Amendments

We may modify these Terms at any time. Material changes will be communicated to you at least 30 days before taking effect. Your continued use of the Services after changes become effective constitutes acceptance of the modified Terms.

16.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

16.4 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

16.5 Assignment

You may not assign or transfer these Terms or your rights under them without our written consent. We may assign these Terms without restriction.

16.6 Notices

We may send notices to you via email to the address associated with your Account. You may send notices to us at the contact information provided below.

16.7 Force Majeure

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond their reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, or strikes.

17. Contact Information

If you have any questions about these Terms, please contact us:

Email: gdpr@tatoma.eu

Postal Address: Tatoma B.V. Willemstraat 1 5611 HA, Eindhoven The Netherlands

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.